Privacy Policy

This privacy policy sets out how BHM Energy Ltd uses and protects any information that you provide when using this website. BHM Energy Ltd is committed to protecting your personal information and your right to privacy. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement. In case you don’t believe us, in this privacy notice, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to other and how we keep it secure.

BHM Energy Ltd may change this policy from time to time by updating this page. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].

This Policy is effective from 02/10/2020

1) What we Collect

We collect personal information that you provide to us such as name, address, payment information, contact information including email address, phone number and demographic information such as postcode, preferences and interests. We collect your personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on our site or otherwise contacting us. Some information, such as IP addresses and/or browser and device characteristics, is collected automatically when you visit our site. We automatically collect certain information when you visit, use or navigate our site. This information does not reveal your identity i.e your name or contact information, but may include your device and usage information, such as you IP address, browser and device characteristics, operating system, language preferences, referring URL’s, device name, country , location information about how and when you use our site and other technical information. This information is required to maintain the security and operation of our site and for our internal analytics and reporting purposes. We may obtain information about you from other sources, such as public databases, joint marketing partner, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information, marketing leads and search results and links, including paid listing (such as sponsored links).

2) How we use your Information

Date protection, privacy and security are highly important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. We have indicated below which GDPR justification applies, however it will depend on the circumstances of each case. At the time of collecting we will provide further information, and you may always ask for further information from us. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”).

To help us to identify you when you contact us. This will normally be necessary for the performance our contract.

To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring

BHM Energy Ltd, 29c Enterprise Centre, Heming Road, Redditch, B98 0DH Company Number – 11789587, VAT Number – 316 8791 72

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system, which uses the personal information you’ve provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it.

To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree.

To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent but will sometimes be exempt as market research.

To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.

To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where:

• these products are like those you have already purchased from us,
• you were given the opportunity to opt out of being contacted by us at the time your personal

  information was originally collected by us and at the time of our subsequent communications

  with you, and

• you have not opted out of us contacting you.

o To allow us to contact you in any way (including mail, email, telephone, visit, text or

multimedia messages) about products and services offered by us and selected partners

where you have expressly consented to us doing so.
o We may monitor and record communications with you (including phone conversations and

emails) for quality assurance and compliance.

• Before doing that, we will always tell you of our intentions and of the specific purpose in

  making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case we’ll only record the call if our interest outweighs yours. This will depend on all the circumstances, the importance of the information and whether we can obtain the information another way that’s less intrusive.

• If we think the recording would be useful for us but that it’s not necessary, we’ll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don’t consent, the call will either automatically end or will not be recorded.

o When it’s required by law, we’ll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.

We will not disclose your personal information to any third party except in accordance with this Notice, and in these circumstances:

o They will be processing the data on our behalf as a data processor (where we’ll be the data controller). In that situation, we’ll always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions as to how the data processor operates so that you can be confident your data is protected to the same degree as provided in this Notice.

o Sometimes it might be necessary to share data with another data controller. Before doing that we’ll always tell you. Note that if we receive information about you from a third party, then as soon as reasonably practicable afterwards we’ll let you know; that’s required by the GDPR.

o Alternatively, sometimes we might consider it to be in your interest to send your information to a third party. If that’s the case, we’ll always ask whether you agree before sending.

o Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.

o We may allow other people and organisations to use personal information we hold about you in the following circumstances:

BHM Energy Ltd, 29c Enterprise Centre, Heming Road, Redditch, B98 0DH Company Number – 11789587, VAT Number – 316 8791 72

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o If we, or substantially all our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets.

o If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

o We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the GDPR.

3) Will your Information be shared with Anyone?

We only share information with your consent, to comply with UK laws, to protect your rights, or to fulfil business obligations. We may process or share data based on the following legal basis: consent: we may process your data if you have given us specific consent to use your personal information in a specific purpose. Legitimate interests: we may process your data when it is reasonably necessary to achieve our legitimate business interests. Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract. Legal Obligations: we may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as responding to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. More specifically, we may need to process your data or share your personal information in the following situations: Vendors, consultants and other third-party service providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the sites, which will enable them to collect data about how you interact with the sites over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4) Who will your Information Be Shared With?

We only share information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke

BHM Energy Ltd, 29c Enterprise Centre, Heming Road, Redditch, B98 0DH Company Number – 11789587, VAT Number – 316 8791 72

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your consent, please contact us. Content Optimisation Google Fonts Web and Mobile Analytics Google Analytics.

5) How we Protect your Information

We aim to protect your personal information through a system of organisational and technical security measure. We have implemented appropriate security measures designed to protect the security of any personal information we process. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

6) What are your Privacy Rights

In some regions, such as the European Economic Area (EEA), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. In some regions (Such as the EEA), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such request, please use the contact details provided. We will consider and act upon your request in accordance with the applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, this will not affect the lawfulness of the processing before its withdrawal. If you are resident in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justiice/data-protection/bodies/auuthorities/index_en.html Cookies and similar technologies: Most Web Browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove and reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our site. To opt-out of interest-based advertising by advertisers on our site, visit http://www.aboutads.info/choices/.

7) How Long Do We Keep Your Information

We keep your information for as long as necessary to fulfil the purposes outlined in the privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purpose set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 1 year. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archived), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

BHM Energy Ltd, 29c Enterprise Centre, Heming Road, Redditch, B98 0DH Company Number – 11789587, VAT Number – 316 8791 72

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8) Do we Collect Information from Minors

We do not knowingly collect data from or market to children under 13 years of age. We do not knowingly solicit data from or market to children under 13 years of age. By using the site, you represent that you are at least 13 or that you are the parent or guardian of such minor and consent to such minor dependant use of the site. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we have collected from children under the age of 13, please contact us at [email protected].

9) How we use Cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or let you know when you visit a site. Cookies allow we applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gather and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

10) Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such site are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

11) Protecting Your Information

• We have strict security measures to protect personal information.
• We work to protect the security of your information during transmission by using appropriate

  technology to encrypt information you input.

• We maintain physical, electronic and procedural safeguards in connection with the

  collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

• It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

  12) Security

  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  BHM Energy Ltd, 29c Enterprise Centre, Heming Road, Redditch, B98 0DH Company Number – 11789587, VAT Number – 316 8791 72

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13) Controls or Do-Not-Track Features

Most we browsers and some mobile operating systems and mobile applications include a Do-Not-Trac (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicated your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

14) Do we make Updates to this Policy

Yes, we will update this policy as necessary to stay compliant with the relevant laws. We my update this privacy policy from time to time. The updated version will be indicated by an updated revised date and the updated version will be effective as soon as it is accessible. If we make material change to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

15) Further information

• Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it’s also your responsibility to check regularly to determine whether this Notice has changed.
• You can ask us for a copy of this Notice by emailing us at [email protected]. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.
•  If you would like access to the personal information that we hold about you, you can do this by emailing us at [email protected]. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.
• We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we’re holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at [email protected] to update your personal information. You have the right to complain to the Information Commissioner’s Office if we don’t do this.
•  You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it’s no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at [email protected].
• We will tell you if there is a breach, or a likely breach, of your data protection rights. 16) How can you contact us about this Policy

  If you have any further questions or comments about this policy, you may email us at [email protected]

  BHM Energy Ltd, 29c Enterprise Centre, Heming Road, Redditch, B98 0DH Company Number – 11789587, VAT Number – 316 8791 72